Ken is a 46-year-old man who lives in Seattle, Washington. He has been a devoted Starbucks Partner at the Starbucks corporate headquarters there for the past 20 years. Ken assists with stocking 23 kitchens with teas and condiments. He also conducts weekly tea tastings for his coworkers.

Andy Owens works in the price task force department at Powell's City of Books in Portland, Oregon. He is driven and committed to doing anything he sets his mind to. Andy has cerebral palsy and can operate a computer by using a head switch. With this technology, he is able to scan and price books. In addition to his own determination, Andy's employment success was due to the involvement of family members who advocated for him at school, led an employment-planning process, and continue to support Andy on the job.

Briana is 24 years old. She describes herself as a happy person, and enjoys competitive cheerleading in her free time. Briana works 18 hours a week, making $8.40 per hour, at Red Robin Restaurant in Tigard, Oregon, two bus rides away from her home in Beaverton. Her duties include folding napkins, rolling cleaned silverware, and preparing wrappers for burgers. Briana used funds through the Office of Vocational Rehabilitation (VR) Services to hire a job coach to help her develop this job.

Reid was one of the first people hired through the Work Independence Network (WIN)* pilot project. Reid has great social skills but limited communication skills. Prior to becoming involved with the pilot project in 2004, he was deemed "unemployable" by administrators in the school and vocational rehabilitation systems. Thanks to his own initiative and to some creative thinking by his job developer and job coach, Reid now works approximately 16 hours per week at the Rehabilitation Clinic at Harrison Hospital, where he cleans equipment, maintains the pool, play, and therapy areas, and stocks linens.

Becca started with the Work Independence Network (WIN)* pilot project in 2004, and now works as an office clerk at Harrison Hospital in Washington 20 hours per week. Becca performs a wide range of tasks at the hospital. She tears down patient charts, prepares intake packets, and supports staff on clerical projects. She also makes copies and faxes documents to doctors in various departments. This job match is successful because of Becca's commitment and energy, and also because her job developer was able to engage Harrison Hospital, showing how creating a position for Becca would help to make one of its departments more efficient.